Terms & Conditions

Ordering Guideline

  1. Orders can be placed through our website, by email, , post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
  2. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.
  3. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on our website. We will do our best to notify our customers of discrepancies due to changes in prices.

Payment Method

  1. All orders must be paid for prior to shipping.
  2. We accept Visa, MasterCard, through Pay Pal We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.
  3. Money Orders are to be made out to Neidra Skin Care must be received at our Office before the order can be dispatched. Please record your order reference # / business name on the back of the money order.


  1. All prices are quoted in Australian Dollars. Prices quoted in our website include GST.


  1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.
  2. Orders left on “Wait” status or unconfirmed beyond 7 days will be automatically deleted from our system save and except International Orders which will remain in the system for 14 days.


  1. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately

Returns, Refunds & Replacements

  1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
  2. All goods/products must be unused when returned to Neidra skin care in order to qualify for a credit or refund.
  3. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Neidra skin cares behalf). International returns can also be accepted for being faulty, damaged, or exchanged.
  4. We do not accept cancellations and returns for change of mind on indent items.
  5. Goods damaged or broken will receive a refund within 14 days


Prior to use: Customers should always refer to the ingredients label as affixed to each product which are current at the time of supply of the product.

The information provided is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.

As the ordinary or otherwise use(s) of products is outside the control of Neidra Skin Care, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Neidra Skin Care expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Neidra Skin care as to the fitness for any use. The liability of Neidra skin care to the value of the goods and does not include any consequential losses.

Neidra Skin Care shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Neidra Skin Care shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

The products contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only.

Neidra Skin Care is retail only not for wholesalers.

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